Hot Box Cold Plunge ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our services, website, or booking platform. This policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, date of birth, emergency contact, and payment details.
- Health & Safety Info: Basic health information you voluntarily provide for participation in sauna and cold plunge sessions.
- Usage Data: Booking history, class attendance, and interactions with our website or marketing communications.
2. How We Use Your Information
We use your information to:
- Manage bookings and class reservations
- Communicate updates, confirmations, and promotions
- Ensure safety and appropriate use of our facilities
- Improve our services and offerings
- Comply with legal and health requirements
We do not sell or rent your personal information to third parties.
3. How We Store and Protect Information
We use secure third-party platforms (e.g., PushPress, Stripe) to process bookings and payments. Your data is stored on secure servers with limited access, and we use reasonable administrative, technical, and physical safeguards to protect your information.
4. Sharing Your Information
We may share your information only with:
- Trusted service providers (e.g., payment processors, booking platforms)
- Law enforcement or regulators if required by law
We do not share your personal information for marketing purposes with third parties.
5. Your Choices and Rights
You can:
- Request to view, correct, or delete your personal information
- Unsubscribe from promotional emails or texts at any time
- Decline to provide certain information, though it may limit your use of our services
To make a request, contact us at (813) 501-6534
6. Children’s Privacy
Our services are intended for individuals aged 18 and older. We do not knowingly collect information from minors.
7. Policy Updates
We may update this policy occasionally. All updates will be posted on our website with a revised “Effective Date.”
8. Contact Us
For questions or concerns about your privacy, please contact:
Hot Box Cold Plunge
Email: hello@hotboxcoldplunge.com
Phone: 813-501-6534